Wine Store pos system
Frequently Asked Questions
General Questions
What is Cheers POS?
Cheers POS is a cloud-based point of sale system designed for liquor stores. It is the cash register that can run your entire business.
What does cloud-based mean?
“Cloud-based” means that everything you do on this point of sale / cash register system is done via the internet, and all of the data for your store (inventory to invoices to purchase orders) is stored on our servers. You use our website to log into your account, manage your business, and run the cash register.
Cheers POS can also sell tobacco products, lottery tickets, and regular grocery-type items that you may have. Cheers can run your entire liquor store business because it is so much more than just a cash register.
Why should I use Cheers POS?
Cheers POS has been designed and tested by liquor store owners in an actual retail liquor store. Liquor store owners made it for liquor store owners. We know the alcohol business; we also know that the tobacco products have different requirements when being sold that most other point of sale systems do not cater to. Additionally, we take the feedback you give us and can use it to update the software to help your fellow liquor store owners.
Also, since our software is cloud-based, you can access your store from anywhere with an internet connection. Check your store from home, from halfway around the world, and everywhere in between.
How much does Cheers POS cost?
Cheers POS pricing is tailored to your store based on the number of registers, hardware requirements, payment setup, and features you need. Speak with a Cheers POS specialist to receive a clear, personalized quote and find the right setup for your business.
Any contracts?
Yes. Cheers POS service plans include a contract because we provide the necessary POS hardware at no upfront cost. Contract terms vary depending on your store’s equipment, features, and selected package. A Cheers POS specialist will explain all pricing and terms clearly before you make any commitment.
What if the electricity goes out at my store?
Do you offer free trials?
Yes, we offer a 7-day free trial! From there, just fill out the requested information, and we’ll review it on our end and get an account created for you. We’ll call you after a week to see what you think.
Hardware
What hardware is included with Cheers POS?
Cheers POS provides a complete package of brand-new, commercial-grade hardware at no upfront cost. Your system includes a custom 18-inch touchscreen register, a 13-inch customer-facing display, a Star Micronics receipt printer, a Zebra barcode scanner, a label printer, a Dell wireless keyboard and mouse, a credit card terminal, network cables and switches, plus starter gift cards, receipt paper, and label paper.
We stand behind everything we provide with a three-year, no-questions-asked hardware warranty.
Can I use the hardware I currently have from my other POS?
Does the hardware include a warranty?
Yes. We include a one-year warranty on all the hardware we sell. If it’s broken, call us and a Cheers technician will diagnose it at no charge.
Installation
How is the Cheers POS system installed?
Cheers POS serves stores nationwide. We ship the hardware directly to your store and guide you through the entire setup process. With easy step-by-step instructions and live remote support from a Cheers POS specialist, you and your team can get the system installed, connected, and ready for business—no technical experience required.
Will switching to Cheers POS cause any downtime?
No. Installation, setup, and training are completed remotely and coordinated around your store’s schedule. A Cheers POS specialist will guide you through connecting the hardware, configuring the system, and training your team. We carefully manage the transition so your store can remain open and operating without downtime.
Will we need to close our business in order to convert to Cheers?
Merchant Services
Who is your credit card processor?
We partner with multiple processors. These include Firserv, Worldpay, Global Payment, Vantiv, TYSYS, Heartland, Elavon, Gravity Payments, and several others. We recommend using one of our integrated processors to see all reporting in one location. Our partners understand small business and we have made it a point to ensure that they provide our customers the best customer care and rates.
You’re free to use any of our partners you want for your credit processing!
Can I use an external credit card device?
Yes. If you decide that point of sale integration isn’t for you, it’s possible for you to continue using the old method of typing the totals in manually and handling the customer’s card.
Keep in mind this process does not help prevent customer fraud since the teller handles the card.
Customer Support
Who can help me if I have trouble?
Cheers POS support is available 24 hours a day, 7 days a week, 365 days a year. You’ll have access to built-in AI assistance and an extensive library of FAQs and step-by-step guides for immediate answers. When you need personal assistance, simply call us—a real support specialist will be available to answer the phone and help get you back to business.
How do you provide support?
We have multiple ways in which you can reach for help. Our most popular is the “Call Me Support” that is available in our system—you just click on it and we call the store ASAP. You can also email us or chat with us within the system.
Will the support team easily see what I see on the screen?
Yes. We use special screen-sharing tools that will allow our technicians to easily see what the issue is and provide help.
Will someone be available during the Holidays?
Yes. We understand liquor stores are always busy, especially during the big holidays. We have put systems in place in order to ensure support will be available.
Inventory Data
Can I use my current data?
Yes. If the current point of sale system you have allows for us to export data, and that data is solid for you to import within our system, you can use it. During your free consultation, we will evaluate your data situation and decide on the best way to proceed.
How can I find out if my data is good and exportable?
The best way to figure if your data is exportable and usable is for a technician to help you. Call us and we can better assist with this question. All evaluation is free.
Can I manage inventory with Cheers POS?
Yes. Store owners and employees can use their phones to count inventory, create orders, manage products, and complete other inventory tasks quickly from anywhere in the store. If you prefer professional inventory-counting services, you can still use Monarch Inventory Services. Cheers POS gives you the flexibility to manage inventory yourself or continue working with Monarch.