Frequently Asked Questions
What is Cheers POS?
Cheers POS is a cloud-based point of sale system designed for liquor stores. It is the cash register that can run your entire business.
What does cloud-based mean?
“Cloud-based” means that everything you do on this point of sale / cash register system is done via the internet, and all of the data for your store (inventory to invoices to purchase orders) is stored on our servers. You use our website to log into your account, manage your business, and run the cash register.
Cheers POS can also sell tobacco products, lottery tickets, and regular grocery-type items that you may have. Cheers can run your entire liquor store business because it is so much more than just a cash register.
Why should I use Cheers POS?
Cheers POS has been designed and tested by liquor store owners in an actual retail liquor store. Liquor store owners made it for liquor store owners. We know the alcohol business; we also know that the tobacco products have different requirements when being sold that most other point of sale systems do not cater to. Additionally, we take the feedback you give us and can use it to update the software to help your fellow liquor store owners.
Also, since our software is cloud-based, you can access your store from anywhere with an internet connection. Check your store from home, from halfway around the world, and everywhere in between.
How much does Cheers POS cost?
No annual fees. No contracts. We charge only $79.00 per month per lane, and after the third register, all others are free. This gives you access to your entire store (cash register & back office), unlimited support for the Cheers POS System during business hours, and all system updates are free and pushed weekly. There are also additional costs depending on what hardware you need.
Nope! We are contract-free, have no cancellation fees, AND have no annual fees.
What if the electricity goes out at my store?
A backup generator in case of this event is never a bad idea! We partner with Cradlepoint (a company that uses a portable 4G LTE network) so that if you lose regular internet access, you can fire up Cradlepoint and connect to that to continue sales.
Do you offer free trials?
Yes, we offer a 7-day free trial! From there, just fill out the requested information, and we’ll review it on our end and get an account created for you. We’ll call you after a week to see what you think.
Do I have to purchase hardware from Cheers POS?
No, you don’t. You can either buy one of our hardware packages or you can buy the equipment yourself.
Can I use the hardware I currently have from my other POS?
Perhaps. Our software solution is highly adaptable and compatible with many types of hardware. During our initial consultation, we will go over the current things you have and tell you if we can or can’t use them.
Does the hardware include a warranty?
Yes. We include a one-year warranty on all the hardware we sell. If it’s broken, call us and a Cheers technician will diagnose it at no charge.
Who will install, network, and set up the systems?
We will. If you’re in Kansas, we will fully install all necessary hardware.
How long are the installation and training?
It’s quick and simple. Switching point-of-sale software is a big business decision, and that is why we have made it a point to spend ample time with you and your staff. We pride ourselves in training you and your staff on how to get the most out of Cheers POS. We ensure that all hardware is installed correctly, and we can typically we can have you up and running in only 1-3 business days.
Will we need to close our business in order to convert to Cheers?
No. It’s very important to us that we don’t disrupt your business sales. We will make all the pre-installation and arrangements in order to make the conversion stress-free and smooth. We will also be present helping during this process and it and we guarantee the process will be as smooth as a top-shelf whiskey.
Who is your credit card processor?
We partner with multiple processors. These include Firserv, Worldpay, Global Payment, Vantiv, TYSYS, Heartland, Gravity Payments, and several others. We recommend using one of our integrated processors to see all reporting in one location. Our partners understand small business and we have made it a point to ensure that they provide our customers the best customer care and rates.
You’re free to use any of our partners you want for your credit processing!
Can I use an external credit card device?
Yes. If you decide that point of sale integration isn’t for you, it’s possible for you to continue using the old method of typing the totals in manually and handling the customer’s card.
Keep in mind this process does not help prevent customer fraud since the teller handles the card.
Who will help me when we are having trouble?
Our top-shelf customer support is available during normal liquor store hours (8am-10pm Monday thru Saturday, 12pm-8pm Sundays), don’t be afraid to use that “Call Support” feature! We’re here to help!
How do you provide support?
We have multiple ways in which you can reach for help. Our most popular is the “Call Me Support” that is available in our system—you just click on it and we call the store ASAP. You can also email us or chat with us within the system.
Will the support team easily see what I see on the screen?
Yes. We use special screen-sharing tools that will allow our technicians to easily see what the issue is and provide help.
Will someone be available during the Holidays?
Yes. We understand liquor stores are always busy, especially during the big holidays. We have put systems in place in order to ensure support will be available.
Can I use my current data?
Yes. If the current point of sale system you have allows for us to export data, and that data is solid for you to import within our system, you can use it. During your free consultation, we will evaluate your data situation and decide on the best way to proceed.
How can I find out if my data is good and exportable?
The best way to figure if your data is exportable and usable is for a technician to help you. Call us and we can better assist with this question. All evaluation is free.
Will Cheers POS count my inventory?
No. We have partnered with Monarch Inventory Services, which specializes in inventory management. The nice thing is if you use Monarch, we have full integration with their inventory tools. This makes the final counts accurate and seamless.